WHO WE ARE
We are Redner T.M.C Limited (known as Redner), a company registered in Malta. Our company registration number is C 101019 and our registered office at 53 Edgar Bernard Street, Gzira
GZR1702, Malta.
How to contact us – You can contact us by email info@redner.mt
How we may contact you – If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Booking
Writing” includes emails – When we use the words “writing” or “written” in these terms, this includes emails.
TERMS OF SALE AND CONDITIONS
These Terms of Sale are part of Redner’s Terms of Use and are additional terms by which all Users or guests abide when using the Service.
Payment terms
Bookings are charged in advance (by credit cards, bank transfer and online payment gateways) or upon completion of the service requested. Once a payment has been made and successfully processed, the booking will automatically be made with one of Redner’s team members. We use ‘Stripe’ as our payment processing partner. By placing a booking on our website, you authorise Redner T.M.C Limited, through Stripe, to send instructions to the financial institution that issued your card to take payments from your card account in accordance with the Booking Terms and Conditions.
Damage Policy
Redner does not accept any liability for Loss, Damage or Theft at the location of the property in the order as a result of the Redner (Cleaner/s) accessing the property to perform their duties. Our Redner (Cleaner/s) will do their best to ensure that utmost care is taken when cleaning said property however sometimes accidents can happen.
In this case we highly recommend that all households have the relevant insurance in place to cover any loss including theft or damages caused as a result of the service provided
Satisfaction policy
At Redner, we stay behind our services. If you are not satisfied with the job, we will redo the entire package at no additional cost to you subject to terms and conditions. If you are dissatisfied with the service, then any issue must be reported within 24 hours of completion of the service. We will then attempt to rectify these issues. Redner does not refund the amount paid, but we do make sure, we finish the cleaning per your satisfaction.
Promotional codes
Where members have a valid promotional code to redeem, they may use it towards the payment of their booking. Promotional codes are handed out by Redner, at Redner’s discretion, to groups of Users or individual Users via various means of communication, included but not limited to, newsletters and social media. They may be redeemed directly at checkout, by entering the code in the field provided.
Cancellation policy
Time is valuable for both clients and Redner. That is why we have introduced a Cancellation Policy for both clients and Redner, which also covers rescheduling. By accepting our terms and conditions you accept the conditions set out in this cancellation policy. If a client cancels a job our team loses their income and it messes with their schedule. Clients’ cancellation fees cover our time and costs.
Your acknowledgement of and agreement to Redner’s cancellation policies and cancellation fees: If you have selected a Redner Service you can reschedule any cleaning plan appointment for free at least 48 hours in advance of the scheduled start time or request a full refund. If you reschedule between 2-47 hours before a scheduled Professional Service appointment, you will not be eligible to a refund only an appointment re booking and at our discretion charged a EURO €25 fee. If you reschedule during the 8 hours before a scheduled Professional Service appointment, you will be charged the full Professional Service amount without the service taking place. If you skip any cleaning service your credit card will be charged for the amount of the appointment. This cancellation policy applies both for one-time Professional Service bookings and for recurring Professional Service appointments.
Rain Checks
Unfortunately, we realised we can’t control mother nature. For that reason, we do not offer any rain checks. Please make sure you check the weather before you book an appointment.
Other Conditions
Clients are to remove all personal belongings such as cash, jewellery and other personal items. Redner will not accept liability for any loss or damage whilst Redner clean is undergoing. We reserve the right to take debit/credit card details to secure booking. All cleans & valets are decided and booked at owners own risk. Engine cleaning consists of cleaning all engine compartments and components. They are not liable for any engine function difficulty. Before the car leaves the cleaning bay, it must be inspected by the client. Problems/complaints after leaving the bay are not accepted.
Legal Jurisdiction
If any of these Booking Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. These Booking Terms and Conditions are governed by Maltese law.
Updated: 18th of August, 2022